kotk FAQ — Answers to All Your Questions

Before withdrawing winnings earned from bonus funds, you must meet the wagering requirement. For the welcome bonus, you need to wager 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, your winnings become withdrawable after placing a total of ৳30,000 in bets. Once the requirement is met, request a withdrawal just like any normal withdrawal — via bKash, Nagad, Rocket, Upay, or bank transfer.

Yes, for security purposes at kotk, withdrawals must always be made to a bKash, Nagad, Rocket, or Upay number registered in the account holder's own name, or to their own bank account. Withdrawals to a third party's wallet are not accepted. This ensures account security and reduces the risk of fraud.

At kotk, the withdrawal process is generally completed within 5 to 30 minutes. bKash and Nagad tend to arrive the fastest. Bank transfers may take a little longer due to the bank's own processing time. This timeframe applies when account verification is complete and no additional verification is required.

The minimum withdrawal amount at kotk is ৳800. Withdrawal requests below this amount are not processed. A set minimum is maintained so that every transaction is completed quickly and reliably without any issues for the user.

Yes, kotk's withdrawal system operates 24 hours a day, 7 days a week. Processing runs at the same speed on Fridays, Saturdays, and public holidays. Even if you request a withdrawal at 2 AM, it will generally reach your wallet within 5 to 30 minutes.

kotk strictly enforces the 21+ age rule. Since the brain is still developing in younger individuals, gaming can be mentally and financially harmful to them. Age is verified at registration, and if a minor's account is identified, it is immediately closed. Parents are advised to ensure their children do not use this platform.

If you feel you are experiencing a gaming addiction, contact kotk's 24/7 live chat immediately or email [email protected] — our team is ready to help in Bengali. You can also find self-assessment tools and links to professional support on our responsible gaming page.

Yes, kotk encourages you to control your own spending. Account settings include the option to set daily or weekly deposit limits. Once a limit is set, it may take a short time to take effect, and there is a waiting period if you want to increase it — this is for your own protection.

A cooling-off period means taking a break from gaming for a set amount of time — such as a few days or weeks. Self-exclusion allows you to temporarily or permanently close your account for a longer period. In both cases, contact us via live chat or at [email protected] and our team will assist you. These options are handled respectfully and without question.

Some common warning signs — repeatedly playing to recover lost money, hiding your gaming from family or work, spending beyond your budget, feeling restless when you cannot play — these are early indicators of a problem. If you notice these signs, take a break on your own and seek support if needed.

Wagering is the condition that sets how much total money you must bet before you can withdraw bonus winnings. At kotk, this is calculated as 15 times the bonus amount only — the deposit amount is not added. Example: if you receive a ৳2,000 bonus, you must wager ৳2,000 × 15 = ৳30,000.

Slot games generally contribute fully to wagering. Live casino or table games may contribute partially or not at all. The contribution rate for each game is stated in the bonus terms and conditions. For more details, ask in live chat or visit the terms and conditions page.

Yes, every bonus has an expiry period. If the wagering requirement is not met within the specified time, the bonus and any associated winnings may be cancelled. After receiving a bonus, check the expiry date in the email or account notifications and complete the requirement on time by playing regularly.

Yes, if a bonus has been activated and you decide you do not need it, you can request to cancel it via live chat or at [email protected]. Keep in mind that if the bonus is cancelled, any winnings earned from that bonus will also be cancelled. Your deposited real money is generally not affected.

No. The welcome bonus is valid only once per player. Opening multiple accounts or attempting to claim the bonus more than once from the same device, IP address, or payment method is a violation of kotk's rules and may result in account suspension.

Never share your OTP, bKash PIN, Nagad PIN, or account password with anyone — not even the kotk support team will ever ask for this information. If someone asks for it, they are a fraudster. Block that number or contact immediately and report it to our live chat.

If you suspect someone else has accessed your account — unfamiliar transactions, logins from unknown devices, or changes to your details — change your password immediately and contact [email protected] directly. Our team will take the necessary steps to secure the account and, if needed, temporarily freeze it.

A good password should contain uppercase and lowercase English letters, numbers, and special characters (#, @, ! etc.), with a total length of at least 10 to 12 characters. Avoid using your name, date of birth, or "12345". Do not use your kotk account password on any other site. Changing your password every few months is a good habit.

kotk protects all personal and financial information through SSL encryption, so third parties cannot read the data during transmission. Payment information is stored on secure servers and is never shared with third parties. For more details, read our privacy policy.

Usually money is credited within a few minutes. If it has not arrived after 15–20 minutes, contact us via live chat or at [email protected] with a screenshot or reference number of the transaction. Our team will verify and resolve the issue quickly. If you send to the wrong number, the recovery process can be complicated, so please verify the number before sending.

The minimum deposit amount across all payment methods at kotk is ৳500. Sending less than this will not be credited to your account, and the refund process may take time. Depositing ৳500 or more will be credited instantly.

kotk currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch Bangla Bank and Islami Bank). The minimum deposit for each method is ৳500 and the process is usually completed within a few minutes.

Log in and go to the Cashier or Deposit section, select Nagad as the payment method and enter the amount (minimum ৳500). Send the specified amount to the provided Nagad number. Once the payment is confirmed, it will be credited to your kotk account automatically. If you have any issues, let us know via live chat.

Select bKash in the Cashier and enter the amount. Send money to the displayed bKash number. Save the transaction reference number — it will be useful if any issue arises. You can send via the bKash app or USSD (*247#). Use your own registered bKash number when making a deposit.