kotk's Privacy Policy
This policy fully describes how your personal information is collected, stored, and kept secure on the kotk platform.
1. Introduction & Purpose of This Policy
kotk ("we", "our", or "platform") is committed to providing players in Bangladesh with a safe, transparent, and reliable online gaming experience. This privacy policy ("policy") describes what personal information we collect, how we use it, where we store it, and what steps we take to protect your data.
By using our website or registering with kotk, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
This policy works alongside our Terms & Conditions and Responsible Gaming policy. In the event of any conflict, the wording of this policy will apply.
2. What Information We Collect
kotk collects two types of information: information provided directly by the user, and information collected automatically while using the platform.
2.1 Information You Provide Directly
When you create an account or use our services on kotk, the following information may be collected:
- Full name and preferred username
- Email address and contact details
- Date of birth (for age verification — only those aged 21 or above may use the service)
- Payment details: bKash, Nagad, Rocket, Upay account numbers or bank transfer information
- Financial transaction history and deposit/withdrawal records
- Any additional information you choose to provide (for example, in a support request)
2.2 Automatically Collected Information
When you use our platform, the following technical information may be collected automatically:
- IP address and device identifier information
- Browser type, version, and operating system
- Time spent on the platform, pages visited, and navigation patterns
- Login and logout times and dates
- Summary of gaming activity (bet amounts, wins, losses)
- Information collected from cookies and similar tracking technologies
2.3 Identity Verification Information
To ensure security and maintain responsible gaming standards, we may request the following information for identity verification:
- National ID (NID) or passport copy
- Age verification documents
- Documents confirming ownership of the payment method
3. Purpose of Using Your Information
kotk uses collected information only for specific and legitimate purposes. Your information is never sold to third parties.
3.1 Providing & Operating the Service
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfers)
- Storing gaming history and transaction records
- Sending notifications related to your account
3.2 Security & Fraud Prevention
- Detecting unauthorized access and fraudulent activity
- Protecting the integrity of accounts
- Preventing money laundering and verifying identity
3.3 Improving Service Quality
- Improving platform functionality and usability
- Personalizing the user experience
- Diagnosing and resolving technical issues
3.4 Providing Support Services
Our 24/7 support team provides assistance in Bengali and English via live chat and email. Relevant account information is used to process your support requests.
3.5 Ensuring Responsible Gaming
Information is used to monitor gaming behaviour, identify potentially problematic patterns, and provide assistance when needed.
4. Data Storage & Security
kotk treats the security of your personal information as its highest priority. We follow industry best practices to keep your data secure.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption: all data transmissions are secured through SSL encryption
- Encrypted databases: sensitive information is stored in an encrypted state
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
4.2 Administrative Security
- Strict access controls — only authorized staff can view user information
- Regular privacy and data protection training for staff
- Strict confidentiality agreements with third-party service providers
4.3 Data Retention Period
Information may be retained while your account is active and for a specified period after account closure in accordance with applicable regulatory obligations. When no longer required, information is securely deleted.
4.4 Security Breaches
If a security breach occurs that affects your information, we will notify you as soon as possible and take the necessary remedial action.
5. Cookies & Tracking Technologies
The kotk website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions and ensuring security. These cookies cannot be disabled.
- Functional cookies: Used to remember your preferences and settings, such as language selection.
- Analytics cookies: Used to monitor platform usage and improve service quality.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Please note that disabling cookies may limit some features of the platform.
6. Sharing Information with Third Parties
kotk does not sell your personal information to any third party. However, limited information may be shared in specific circumstances necessary to operate the service.
6.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete deposits and withdrawals. Each of these parties is governed by their own privacy policy.
6.2 Technology Infrastructure Partners
Game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and hosting service providers may receive the minimum information necessary to deliver their services. Strict confidentiality agreements are in place with all such partners.
6.3 Legal Obligations
kotk will be required to disclose information if doing so is necessary to comply with a court order, a lawful request from a law enforcement agency, or applicable law.
6.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. You will be duly informed in such cases.
7. Your Rights Over Your Information
kotk respects users' right to maintain control over their personal information. Your key rights are described below:
7.1 Right of Access
You may request to know what information we hold about you. Following verified identity confirmation, we will provide you with a summary of your information.
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Please contact our support team.
7.3 Right to Request Deletion
After closing your account and fulfilling applicable legal obligations, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal requirements.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for certain purposes. Please note that some processing is essential for delivering the service.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email: [email protected]. We will respond to your request as quickly as possible.
8. Protection of Minors
kotk's services are for those aged 21 or above only. We do not knowingly collect or store information from any person under that age.
Age is verified at the time of account registration. If we become aware that a user is under 21, the relevant account and information will be deleted immediately.
If you become aware that a minor is using kotk, please notify us at [email protected].
9. Changes & Updates to This Policy
kotk reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in the service, legal requirements, or changes to our data practices.
For significant changes, we will notify you in the following ways:
- Displaying a notice on the website
- Sending a message to your registered email address
- Obtaining your consent to the changes at login
If you continue to use the platform after changes have been made, you will be considered to have agreed to the revised policy. We therefore recommend checking this page regularly.
10. Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team.